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Frequently Asked Questions
Menu:
Spam / Junk / Bulk
Email Settings
Viewing
Assignments/Open Assignments
Getting
Scheduling an Assignment
Submitting
Results/Receipts/Photos
Grades
/ Shopper Status / Re-Shops
Updating
/ Changing your Profile
Spam / Junk / Bulk
Mail Settings
You must set
your spam, junk, or bulk email filter or program to accept all mail from our
company/domain. This will allow all mail from any email address at our
domain (amusementadvantage.com). This is often called a white list,
safe list or friend list. If you use a spam, junk or bulk email program
that requires us to respond to some type of automated email to be accepted onto
your safe list, be advised that our system will NOT respond to any
automated requests. You MUST add us to your list yourself.
Please ask your Internet Service Provider (ISP) for help with your settings to
ensure you will receive all mail from our company. Do not contact us for
help with your spam settings. Only your ISP can help you with these
settings.
EarthLink Users
Webmail & Spamblocker - How to Allow Email Messages from a Specific Domain using
Web Mail and spamBlocker:Article ID: 28334 - http://kb.earthlink.net/case.asp?article=28334
EarthLink Total Access - How to Add a Company (Domain) to the
EarthLink Mailbox Address Book to Allow All Email From That Company Into Your Inbox:Article ID: 22853 - http://kb.earthlink.net/case.asp?article=22853
If you
absolutely cannot figure out how to allow email from our entire domain you can
should at least setup the following email address as safe or
allowed. Although we can't list all the specific addresses that our
company might send you mail from, here are some that you can count on receiving
mail from: noreply@amusementadvantage.com,
shopperprofile@amusementadvantage.com,
webmaster@amusementadvantage.com,
shoppersupport@amusementadvantage.com.
Phone Call Information - If you use any type of call blocking, etc.
on your telephone you might want to be advised that sometimes when someone from
our company attempts to contact you, the caller ID display might show
unavailable, the following phone number (from our digital phone system) Phone
People 858-869-9800, or various phone numbers from the 303 or 720 area code.
Viewing Assignments/Open Assignments
When are most of your assignments released? Most assignments are
released on the FIRST Friday of each
month for the following month. We strongly suggest checking our website
often on the FIRST Friday each month and then checking back every
day during the week following that Friday to see if you were scheduled for
any assignments that you requested.
Why are there no assignments listed once I login to my Shopper's
Homepage? All
open assignments may have been filled or we may be offering assignments only to
select chosen shoppers. You are welcome to check for open
assignments as often as you choose. If you receive an email about an
open assignment and then can't find it once you login, then the assignment was
already filled. Please do not email us asking if the assignment was
filled. All open assignments ALWAYS appear on our website.
Can you send me postings of other jobs outside my state? Yes.
Notification of new postings in our system is sent to shoppers within a short
distance of the assignment and to shoppers who listed that specific zip code as
one they frequent outside of their immediate area. If you wish to include
zip codes outside of your state in your profile then you will receive email
notification of open assignment in that area. You are also welcome to
login to your Shopper's Homepage and check for open assignments in any
area. We do, however, rarely schedule shoppers who haven't worked with us
before on assignments outside their immediate area.
What kind of email notifications are sent about open
assignments? The
day following the release of any new assignments, emails are automatically sent
to all shoppers in the immediate area of those assignments. Each shopper
will only receive 1 email when there are open assignments in there area, but there may be multiple assignments at
different facilities available. Our schedulers will also sometimes send
custom bulk emails to certain groups of shoppers about open assignments they
are trying to fill.
Why am I not getting any emails about available assignments? There are several
possible reasons. There may not currently be any assignments available
that match your criteria in your area. Your spam, junk or bulk email
program may be blocking our emails from getting through. Be sure you have
setup our entire domain (amusementadvantage.com) and/or all the addresses
listed above as safe senders so you are sure to receive emails from our
company.
Can I request more than 1 assignment? Yes, you can request
as many assignments as you choose. Keep in mind, however, that you can only
request each assignment once, but there may be many of the same assignment
for a particular location. To have the best chance of getting an
assignment, request each different assignment at the same facility that you
see. You will never be scheduled for the same facility twice in a
month. Also keep in mind that we have long shopper rotation periods for
most shops ranging from 3-6 months and even 1-2 years for some locations.
Once I request an assignment what happens? You will ONLY
be notified if you are scheduled on the assignment. If you are NOT
scheduled you will NOT receive any notice as we keep your request for the
entire month in case an assignment opens up. You are not scheduled until
you receive an INSTRUCTIONS email from us and you CONFIRM the assignment via
those instructions on your shopper homepage. Do NOT call or email
asking if you got the assignment. If you are looking to get a status
you can always login to your homepage to see if there are still open
assignments, etc. If you are scheduled on an assignment it will appear on
your homepage and inform you as to what the next step is to complete the
assignment.
How do I change, update, or delete my request? Once you have
submitted a request for an assignment you can change the dates that you submitted
or delete your request altogether by clicking on the Change/Withdraw
Dates for Requested Assignment link found on your homepage. You
will only be able to update you assignment requests while the assignment is
still open. Once the assignment is filled, this link will disappear from
your homepage. Failure to update your request may result in a lowered
grade in our system.
Getting
Scheduling an Assignment
How are assignments
scheduled? Assignments are scheduled based
upon client requirements and shopper experience, demographics, order requested
and date availability. We do keep your request for the entire month in case we
have a new opening. We receive hundreds of requests for some of our
assignments, and we do rotate shoppers.
What can I do to increase
my odds at an assignment? Request early, request often and keep
your profile updated. Also be flexible in the dates you request.
Requesting less popular days may help your chances. Most assignments are scheduled
for dates in the first 3 weeks of the month so we strongly avoid requesting
dates in the last week of the month unless the assignment just became available
during that time. To improve your chances make sure your profile is
updated with all certifications and shopping experience, your writing samples
are as detailed as possible and high quality and request assignments early.
Most assignments are released on the FIRST Friday each month forf the following month. We
are looking for positive, professional, experienced shoppers who enjoy visiting
amusement facilities with a keen attention to detail and good writing
ability. MSPA Certification is highly regarded and will greatly increased your odds of getting
scheduled if you are certified. Click here for more information about the
MSPA
certification program. To enter your shopper certification into your
shopper profile click here.
How does Shopper
Self-Assign Work? - When you click the "Request/Self
Assign" link on the Available Assignments List page the
system will review a number of factors including your distance from the
assignment, any required demographics for the assignment, if you completed an
assignment at that location before, how long ago was it, what your grade in our
system is (either applicant, or assignment) and determine if you are currently
eligible to self-assign the shop at that time. If you are, it will route
you to the self-assign screen and populate the dates that are currently
available for self-assign. You can select one of those dates and assign
the shop, or request other dates that you wish to be considered for. If
you aren't eligible to self-assign that location at that time, you will be
routed to the regular assignment request screen, where you can request dates
for that assignment.
Check Back Often! - Every day that passes more shoppers become eligible to self-assign each of the open assignments. We strongly recommend that you check back daily after you notice an open assignment that you are interested in to see if you can self- assign that location on that later date. To do so, simply search for open assignments again and then click on the "Update Request/Self Assign" link to see if that assignment is now eligible to be self-assigned to you. The more aggressive you are in checking to see if you can self-assign a shop, the more likely you will get a chance to self-assign the shop.
Requests are Still Used - Be sure to always put in a request for the assignment, even if you are not eligible to self-assign the shop at that time. Eventually if no shoppers has self-assigned the shop, a scheduler will pick a shopper from the requests in the system. If you don't put in a request, we cannot consider you for the assignment.
New Shoppers - For shoppers new to our system, if you never request an assignment, you will never receive an applicant grade from a scheduler and will never be eligible for self-assign. To increase your odds at getting scheduled, be sure to include a very detailed writing sample in your shopper profile. This sample should be an evaluation of the service at some type of entertainment or amusement facility.
Veteran Shoppers - Shoppers who have successfully completed work for our company and received a good assignment grade have a much higher preference in the self-assign process They are eligible to self-assign most shops as soon as they are released, where new applicant shoppers, must wait 1 or more days before they are eligible to self-assign.
Why was I removed from an assignment after being assigned? If you
received an email stating that you were removed for not confirming that is
because after 48 hours if you haven't confirmed the assignment via the link on
your shoppers homepage we have to assume you are not able to or do not wish to
accept the assignment and have removed you to schedule another shopper.
We strongly suggest checking our website every day for 3-7 days after
requesting an assignment to see if you were scheduled. Do NOT rely upon
email to know if you were scheduled.
How do I confirm my acceptance of an assignment once assigned? If you
received an email stating that you have actually been assigned the shop and
your confirmation is required then you need to follow the specific instructions
listed as to how to confirm the assignment via your shoppers
homepage on our website. For ALL assignments you will be required to
login to your shoppers homepage and complete a
confirmation acknowledgement page. This will involved printing out all required documentation and
instructions and possibly taking a certification test for your specific
assignment.
Why is it important to read all required documentation when I
confirm the assignment? All of our assignments have very specific
requirements that must be followed or your assignment will not be complete and
you will not receive payment, etc. The instructions and requirements often
have information that you will need to know in advance of the actual date of
your assignment. It's also important to verify that you are comfortable
with all requirements of the assignment and fully capable of completing all
requirements when you confirm the assignment to avoid a cancellation later when
our company has little or no chance to reschedule or makeup the
assignment. Last minute cancellations can result in being put in an
ineligible status in our system.
When must the assignments be completed? Each listing
will specify the month and days/timeframe that the assignment must be
completed. For example: Month - January, Timeframe - Fri 12-10,
Sat 11-10, Sun 11-8. Do not list available
dates in another month or on other days/times or your request will be
discarded. Once you are scheduled for a specific date that is the date
the assignment must be completed. We usually have multiple
assignments at the same facility in the same month and specific spacing
requirements must be met. As a result we count on you to complete the
assignment as scheduled.
May I reschedule my assignment if something comes up? It really
depends upon what type of assignment you are scheduled to complete and when you
are able to notify us of a request to reschedule. In general many of our
assignments cannot be moved or rescheduled as we are completing several
assignments at the same facility during the same month and contractual
obligations with the client require specific spacing and timeframes for each
assignment. The sooner you notify us of a request to reschedule, the more
likely we can possibly make a change. Failure to notify us in a timely
manner may result in the assignment being cancelled and your rating with our
company being lowered.
What if I absolutely cannot complete my assignment? The most
important thing is to contact us immediately via phone at 800-362-9946 and
choose option 5 for urgent shopper issues. Failure to contact us ASAP about
the assignment will possibly result in removal from our database regardless of
any good history with our company. Sometimes we must reschedule an
assignment with another shopper immediately for the same day or another day
very close to the original assignment date and failure to notify us ASAP only
makes that harder for us, which makes it difficult to meet our contractual
obligations with our clients and can result in the loss of a client.
Why am I required to purchase an additional ticket? Shops that
include free tickets often also require an additional ticket be purchased at
the facility. This is required so that you can evaluate the employee at
the facility who you purchase a ticket from, during a normal paying
transaction. Our clients want to see how the process works for a normal
paying customer.
May I use a coupon or discounted ticket? Discount
coupons or admission tickets are allowed only if you will still be purchasing
at least one ticket at the facility actually being evaluated. You must have
a paid transaction with a ticket booth employee at the actual facility to meet
the assignment requirements.
How is the pay/reimbursement figured? Because we
only service the amusement industry our shops are FUN! As a result in
many cases we don't provide a large payment or any payment aside from the set
reimbursement/payment amount of expenses. We generally are able to
provide reimbursement of all expenses required to evaluate the facility for 1-2
people. Sometimes there will be additional funds for pay above that amount
figured into the TOTAL payment. Regardless the entire pay and
reimbursement is always listed on the posting.
What is the $5 Early Return Bonus? This is an incentive
to submit the shop as soon as possible. ALL results, receipts and
pictures are due by 10pm (server/Arizona time) the day following your visit,
but if they are all submitted by 10am the morning following your visit may be
eligible for the additional $5 Early Return Bonus payment. (You can view
the current server time by looking in the upper right-hand corner of the Shopper's
Homepage. Results completed and receipts and pictures must all be
uploaded to your shopper's homepage by 10am on the day following the assignment
for you to be eligible for the bonus.
Why do some assignments only provide tickets and not payment? In some cases
payment comes in the form of several free tickets to the facility. In
this case you will receive some tickets before and the additional tickets are
provided after as reimbursement for expenses associated with completing the
assignment. Generally speaking you will receive a portion of the tickets
up front and a portion of the tickets after we receive all your information
(return tickets). If a shop only provides tickets and no payment other
than a possible Early Return Bonus payment then the bonus payment will ONLY be
paid via PayQuicker or PayPal.
Is there additional reimbursement for expenses, etc? The TOTAL
reimbursement and payment is listed on ALL assignments. This is the
total possible amount you can earn on the assignment regardless of amount
spent, etc. This total includes reimbursement for reasonable expenses
associated with completing the assignment such as parking and purchases you
need to make at the facility such as tickets, food, merchandise and games or
attractions charges. This does not include the $5 Early Return
Bonus. Aside from the bonus, there is NO additional reimbursement or
payment aside from what is listed in the assignment posting.
What if I take more people with me or spend more? Unless
specified on the assignment instructions you are welcomed to take anyone you
wish with you and purchase anything you wish. There is still no
additional reimbursement, payment or tickets. The amount stated on the
assignment posting is the total possible amount. There are NO
exceptions. Although we sometimes require that you take a second person
with you on the assignment if the facility offers pay-as-you go pricing we
can't always provide enough payment/ reimbursement for the shopper and their
guest to participate in everything.
Can an assignment be rescheduled? That greatly depends upon the
specific requirements of the client and when the shop was originally scheduled
and when you may be able to reschedule. Many of our assignments have a
very small window in terms of when they can be completed and rescheduling may
not be an option. All assignments are scheduled for a specific
date. If you feel you may be unable to complete an assignment for any
reason at any time (once your assignment is confirmed) you must CALL us
immediately at 800-362-9946 and choose option 5 for urgent shopper
issues. Do NOT just email us, even if the assignment is several weeks
away. You absolutely must CALL us to cancel or reschedule. Failure
to call us to cancel or request a reschedule for an assignment,
may result in being removed from our system.
How do I cancel an assignment? We ask that you only cancel an
assignment if you absolutely cannot complete it as required and we are unable
to reschedule it for another day. If you feel you may be unable to
complete an assignment for any reason at any time (once your assignment is
confirmed) you must CALL us immediately at 800-362-9946and choose option 5 for
urgent shopper issues. Do NOT just email us, even if the assignment is
several weeks away. You absolutely must CALL us to cancel or
reschedule. Failure to call us to cancel or request a reschedule for
an assignment, may result in being removed from our
system.
When are the results and receipts of the assignment due? Our clients
depend upon getting timely results of these evaluations for immediate coaching
and accommodation of their employees. All assignment results, receipts
and pictures must be submitted by 10pm (Arizona/server time as listed on your
Shopper's Homepage) the day following your visit to the facility at the
latest. For group sales shops all results are due by 10pm the day
after your last call to the facility at the latest. To qualify for the $5
Early Return Bonus all results, receipts and pictures must be submitted by 10am
the day following your visit to the facility. Group Sales Phone and
Website only shops are NOT eligible for the early return bonus.
What if I submit my results, receipts or pictures late? There is a
very limited amount of time that your results are good for. Results,
receipts or pictures submitted 1 day late may result in a minimum $5 late fee
taken from your total payment. Results, receipts or pictures submitted
more than 1 day late may result in a minimum $10-$20 late results fee and may
result in rejection of the shop and non-payment. Failure to
respond quickly to follow up questions about your results either via phone or
email can also result in a late results fee or rejection and non-payment for
the assignment. Late results not only provide our clients with poor
service, they also cost us extra processing time and money as we have to pay
editors for after hours work. It is our
discretion based upon how late results, receipts or pictures are submitted, the
cause of the delay and the impact on our company and our client as to what kind
of late penalty is imposed for each late assignment.
How do I submit the results of the assignment? All
assignments results must be submitted via the on-line evaluation form on our
website by 10pm the day following your visit to the facility. You access
these forms by logging into your Shopper's Homepage. Once you are
confirmed on an assignment, you will see an Enter Results link on
your Shopper's Homepage that will take you to the online evaluation
form. You MUST submit your results in this manner. To avoid any
loss of data we suggest you keep an electronic copy of your results for your
records. To do this we suggest typing your narrative responses into a
separate document and then pasting those answers into the web-form once they
are all complete. The is especially critical if
you are using a dialup Internet connection.
How does the receipt process work? You are
required to upload copies of your receipt(s) via your shoppers
homepage by 10pm (Server Time - Arizona) the day after your visit to the
facility. Receipts are required to document the date that you were at the
facility and some of your purchases. They will not increase your
compensation in any way. Your shop will not be accepted without
receipt(s). If don't have the ability to upload or fax your receipts to
us by 10pm the day after your visit, at the latest, do not take the
assignment.
How do I submit my receipts? Receipts must be
uploaded to your Shopper's Homepage. To upload receipts go to your shoppers homepage and click on the
link in the Manage Receipt/Picture Uploads column. This will take you to
the Uploads screen where you can upload your receipts. You can use a
digital camera or scanner to take a picture of your receipts for upload.
If you absolutely have no way to get your receipt into a file to uploading, you
can also fax them to us using our special Fax Cover Page. Do not call or
email us asking if you can email your receipts. They must be uploaded or
faxed.
What if I can't take a digital picture or scan my receipts? If you do not have
access to a digital camera or scanner for your receipts you can also fax your
receipts. To fax receipts, Click the Fax Cover Page* link
on your Shopper's Homepage and print the Fax Cover Page and fax your actual
receipts to us by 10pm the day after your visit to the facility. Please
check your shoppers homepage after 11am the day after you fax your receipts to confirm they were received. If
they were not received, you must fax them again. It is your
responsibility to verify that they were received by checking your shoppers homepage after 11am the day after you fax your receipts. You MUST use the Fax Cover
Page found on your Shopper's Homepage and NOT any other cover page
to ensure your receipts are processed correctly and in a timely manner.
Please do not include any other pages or documents aside from the Fax
Cover Page and receipts. Faxes are only processed once daily shortly
before 11am seven days a week. *If you
cannot access the fax cover page our fax number is: 866-430-9750 (toll
free). Please list your name, the name of the facility visited and the
date of the assignment on the cover page.
What if my fax isn't received? First be sure that
you have waited until after 11am (Arizona/Server time-listed on Shopper's
Homepage) the day after you fax receipts (if faxed
after 11am) to ensure that we have had time to process them. Faxes are
only processed once daily at approximately 11am. If they were not
received, you must fax them again. It is your responsibility to verify
that they were received by checking your shoppers
homepage after 11am the day after you fax your
receipts.
Unfortunately
having a confirmation or fax receipt from your fax machine or fax service only
serves as proof that you sent the fax, it does not guarantee that the
transmission went correctly and that our fax service successfully received the
fax. There is no way for the sending machine to get confirmation from the
receiving machine that it was successfully received. Because fax
technology relies upon conventional phone lines, they are prone to problems.
How do I submit my photos? Photos must be uploaded, they cannot
be emailed. To upload pictures (if required) go to your shoppers homepage and click on the
link in the Manage Receipt/Picture Uploads column. This will take you to
the Uploads screen where you can upload your pictures.
What happens after I submit my results? After you
submit your results you should first confirm that they were received by our
system by logging in to your shoppers homepage and
checking the status of your assignment. Once we receive all required
items including your online evaluation form results, your uploaded receipts,
any digital photos or recorded phone calls (only apply to some assignments)
then an editor will be assigned to review your results and contact you about
any questions they may have. Please check your voicemail and email
TWICE a DAY for a full 48 hours after submitting your results so that you
can quickly answer any questions that we may have or
provide any information that you left out in your original results, etc. Failure to
respond quickly to follow up questions either via phone or email can result in
a late results fee or rejection and non-payment for the assignment.
How long does it take to receive payment and/or return tickets? All payments are made via PayPal. Most weeks of
the year, payment are made on
Wednesday or Thursday.
Weeks with national or bank holidays may result in payments being made on
Thursday or Friday. Payment
will be issued within 21-28 days of submitting all required information such as
results and receipts. Depending upon what day your results were entered,
you may not be paid until 28 days.
Please do NOT email us asking when you will receive a payment or asking
about a late payment until the 29th day after the date you entered
results. Return Tickets are usually sent in 21-28 days. When we near
the end of a facilities season, return tickets will be sent sooner. You
can log into your Shopper's Homepage to check the status of your payment
at any time.
Where can I enter my PayPal
Account info?
At the bottom of your shopper profile there is a field for PayPal email address / account address. Please note: If
you only accept payments via PayPal through a website that you have setup, we
are unable to make payments to such websites. We only make payments via
PayPal directly through PayPal. Please do not select PayPal unless you
can accept the payment directly through PayPal and not through a separate
website.
How does PayPal work and will I be charged a fee? We suggest you
visit PayPal's website for more information about PayPal as their policies
change from time to time and we cannot guarantee any information listed here
about PayPal polices to be correct. It is currently free to open a
personal account with PayPal and receive funds under certain conditions.
If you use your account to receive funds from online auction sales or other
types of sales and you exceed certain limits, PayPal may charge a fee to
receive funds. If you have a Premier or Business account,
PayPal will charge a fee to receive funds for any type of transaction
including a service payment such as from our company. At this time the
fees PayPal charges to receive funds on Premier and Business accounts are 2.9%
and $.30 per transaction if you receive $3,000 or less per month. Please
visit their website at www.paypal.com
for more info and their exact fee schedule. Amusement Advantage, Inc.
is not affiliated with PayPal in any way.
Why was my payment short? This can be for two reasons. You
may not have met the bonus deadline or you may have entered results, receipts
or pictures late. Our clients expect to receive their results in a timely
manner. That is why we offer the added incentive on some shops to submit
the results by 10am the morning after you visit the facility to receive an
additional $5 early return bonus. Unfortunately when results, receipts or
pictures are submitted late this can lead to a delay in getting the results to
our clients which can result in a financial penalty to
our company. As a result we may charge a $5 late fee per day that we
receive results, pictures or receipts late. Failure to
respond quickly to follow up questions about your results either via phone or
email can also result in a late results fee or rejection and non-payment for
the assignment.
Assignment Status (Not all
assignment will have each status point)
Must CONFIRM to be SCHEDULED - You have been offered
a specific assignment for a specific date, but MUST click on the CONFIRM
ASSIGNMENT link to review the requirements of the assignment (including
printing out all required documents and forms) and acknowledge your agreement
to complete the assignment. You have 48 hours to CONFIRM the assignment
once it has been offered to you via email and your shoppers
homepage.
You will Receive a Follow UP Call or Email FROM a SCHEDULER (When
Applicable)
- Some assignments may
require additional information be sent to you via email or relayed to you via a
phone call with a scheduler. Your scheduler will contact you to review
some specific requirements and information with you. Please do not call
our office to speak with your scheduler. They will contact you. You
can email your scheduler prior to the call if you have questions in advance.
WAITING FOR TICKETS to be Sent (When
Applicable)
- If your assignment
includes some type of tickets or passes to be mailed to you prior to your visit
to the facility this will appear. Tickets are usually mailed between 10
and 14 days prior to your assignment. You should receive your tickets at
least 3 days prior to the assignment.
You Must CONFIRM you RECEIVED your TICKETS (When
Applicable) - When you receive your
tickets you MUST login to your shoppers homepage and confirm your receipt of
the tickets in our system so that we can ensure they are activated with the
facility and you can complete your assignment as scheduled.
You Need to ENTER RESULTS - We are waiting to
receive the results of your assignment. This status will display prior to
the assignment and up until they have been entered. All results are due
by 10pm (Server Time - Arizona) the day after the visit to the facility.
For group sales only shops results are due by 10pm the day after your last
phone call (or email/web request to facility if after phone call).
Your Report NEEDS YOUR ATTENTION
-
Your
results have been edited, but they are incomplete. We need some
additional information or explanation for some area of your report.
Please click the link to edit results and follow the editors
instructions to edit which ever group contains the missing or incomplete
information. Be sure to mark the shop as complete again once you have
entered the additional information required. Failure to
respond quickly to follow up questions about your results either via phone or
email can also result in a late results fee or rejection and non-payment for
the assignment.
You Need to UPLOAD RECEIPT PICTURES
-
You
are also required to upload your receipt pictures. Go to your Shopper's
Homepage and click on the link in the Manage Receipt Pictures column.
This will take you to the Uploads screen where you can upload your
receipts. You can take a picture with a digital camera or scan the
receipts for uploading. Do NOT fax your receipts unless you don't have a
digital camera or scanner and can't upload the pictures of your receipts.
If you must fax your receipts, you must use the Fax Cover Page found via the
link on your Shopper's Homepage or they will not
be processed correctly.
RECEIPTS Awaiting Approval - Your receipt files
have been successfully uploaded to the system, but not yet approved by an
editor. Please check back frequently as you may be notified if there is a
problem with your receipts and they need to be uploaded again.
RECEIPTS were REJECTED and must be UPLOADED AGAIN
-
There
is a problem with the receipts that you uploaded. Go to your Shopper's
Homepage and click on the link in the Manage Receipt Pictures column.
This will take you to the Uploads screen where you will see why your receipts
were rejected. You then need to upload your receipts again. You can
take a picture with a digital camera or scan the receipts for uploading.
Do NOT fax your receipts unless you don't have a digital camera or scanner and
can't upload the pictures of your receipts. If you must fax your
receipts, you must use the Fax Cover Page found via the link on your Shopper's Homepage or they will not be processed
correctly.
You Need to UPLOAD PICTURES - We have not received
the required number of pictures yet. To send us (if required) your
digital pictures from your shop, go to your Shopper's Homepage and click on the
link in the Manage Pictures column. This will take you to the Uploads
screen where you can upload your digital pictures. Please only upload
pictures that will be of use to our client.
PICTURES have been uploaded, but you may upload more pictures
-
We
have received the required number of pictures, but you can still send us
additional pictures.
AWAITING EDITOR GRADING - All results are
thoroughly reviewed by our editors prior to being submitted to the
client. Most shops will be reviewed within 24 hours of being submitted or
at most within 48 hours of being submitted. Once your results have been
reviewed and an editor gives the results a final grade you will be able to
access how you were scored on five key grading criteria and read any editor
comments via a link under the assignment on your home page.
SHOPPER MUST EDIT - This means that your
results were revised by an editor and found to be INCOMPLETE. You must
follow the link to edit the evaluation form again and provide the missing or
unclear information that is requested by the editor as listed in the notes to
shopper. Be sure to mark the shop as complete again once you have entered
the additional information required.
AWAITING PAYMENT - Payments are
processed in 21-28 days via PayPal. Time is from date of receipt of the
results and any receipts and pictures (if required). To change you
payment address go to your Shopper's
Homepage and click on the edit profile link. The Paypal address is near the bottom of the profile.
Waiting for RETURN TICKETS (When
Applicable)
- Return/Post-Shop tickets
are mailed 3-14 days after submission of the evaluation, receipts and pictures
(if applicable).
COMPLETED and PAID - Your assignment is
100% complete and all payment/reimbursement has been completed.
Are the shops graded and can I see my grade? All results
are graded by the editor who prepares the final copy of the evaluation.
The grades are recorded and used when assigning shoppers to future
assignments. You can view the editor's review and comments for any
completed assignments by clicking on the View Grade link found in
the assignment status section of your homepage. Please don't email your
scheduler asking for additional information as it is not available.
Click to
view Editor Grading Criteria
Once I have completed a shop can I complete another shop? Yes, but it
may several months before we can assign you to another shop. If you have
done an assignments for us recently at a particular
facility, you may not be chosen again for quite some time. You are
welcome to login to your Shopper's Homepage to check for open
assignments. Please do NOT call or email requesting assignments as we
only assign shoppers via the online scheduling system via your Shopper's
Homepage.
What disqualifies shoppers from being offered subsequent shops? There are a
variety of reasons that some shoppers are not offered additional
assignments. The main reason is an inability to complete the assignment
as required providing all required information in a timely manner (including
results via online evaluation form, receipts via uploaded and digital photos or
any other required material) or a failure to respond quickly to follow up
questions either via phone or email once you have submitted your results,
etc. We have a lot of specific guidelines and requirements for our
assignments and we expect our shoppers to adhere strictly to those guidelines
and requirements. The Shopper Guidelines, Assignment Specific
Instructions and Independent Contractor Agreement must be adhered to all
times. We look for our shoppers to take the initiative to do everything
in their power to complete the assignment as instructed and help us provide our
clients with the highest quality product possible. Our rules, guidelines
and instructions are established to help us meet the contractual agreements we
have with our clients. Without our clients we would have no assignments
to offer our shoppers. We receive a very high percentage of new clients
based upon current client referral. The quality of work that our shoppers
provide has a direct impact on the amount of additional clients and business
that we receive and our ability to continue to offer our shoppers increased and
better shopping opportunities.
Updating / Changing your Profile
How do I remove or delete my profile and email address from your
system?
Log into your shopper's profile and select the Remove Profile option at the
bottom of the page and then hit submit. Do NOT email us as you must
remove your own profile. If have ever been scheduled and confirmed an
assignment with our company, you cannot completely delete your profile, you can
only make it inactive in our system (you will no longer receive emails and can
no longer login).
I wish to be removed from your database but the delete profile
option is not listed in my profile? If have ever been scheduled and
confirmed an assignment with our company, you cannot completely delete your
profile, you can only make it inactive in our system (you will no longer
receive emails and can no longer login).
How do I make my profile inactive in your system? To stop receiving
emails for a period when you won't be shopping you can choose to become
inactive. You will have to contact us via email when you want to become
active again.
When I login it says I asked to be removed and must contact you to
be reinstated? You
previously chose the inactive status in your profile. Simply send us an
email at shopperprofile@amusementadvantage.com
and explain that you wish to be reactivated and we will update your profile.
Why do I have to update my profile every 6 months in your
system? All
shoppers are required to update their profile at least once every 6 months in
our system to ensure that we have accurate information in our database.
Although most shoppers will keep their profile updated on their own, some
shoppers will apply and then change their email address and not notify
us. When we send out large bulk emails about open assignments with email
addresses that are no longer valid some Internet Service Providers and Mail
Providers will start to block all email from our company if there are too many
invalid email addresses on the emails we are sending. As a result to keep
our company from getting blocked and to help avoid any of our shoppers from not
receiving our emails, we have to make sure all information in our database is
as accurate as possible.
How do I enter shopper certifications? To enter your shopper
certification into your shopper profile click here.
there is also a link to enter shopper certifications
on your shoppers homepage. Click that link and provide all the
information requested on the form.
How do I view what shopper certifications Amusement Advantage has
on file for me? On your shoppers homepage there is a link to enter/view
shopper certifications. Click that link and your verified and unverified
certifications will be listed.
How do I obtain shopper certifications? You can obtain
various shopper certifications from the MSPA (mysteryshop.org) and other
mystery shopping groups, etc. Please see their websites for more
information. Click here for more information about the MSPA
certification program.
Contact
Info
ACTUALLY SCHEDULED for Specific
Assignment & Date:
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URGENT Questions / Reschedule or
Cancel:
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For immediate
assistance including rescheduling or to cancel call: 800-362-9946, option 5 (urgent issues).
If you reach voicemail be sure to leave a message. Someone will return the call ASAP if necessary. We monitor the phones 7am-7pm Sun-Thur
and 7am-9pm Fri & Sat PACIFIC TIME.
Failure to call to cancel or reschedule an
assignment may result in removal from our system.
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Non-Urgent Questions:
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Email the scheduler listed on your instructions. You can view these
instructions via the link on your Shopper's Homepage. If you cannot find
the address then email: shoppersupport@amusementadvantage.com.
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Submitting Results: Click on the Submit Results link listed in the appropriate assignment on your Shopper's Homepage. |
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Submitting Receipts: Receipts must be uploaded, they cannot be emailed or faxed. To upload receipts go to your Shopper's Homepage and click on the link in the Manage Receipt/Picture Uploads column. This will take you to the Uploads screen where you can upload your receipts. If you cannot scan or take a digital picture of your receipts for uploading please see the following FAQ: What if I can't scan or take a digital picture of my receipts? |
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Payments / Post Shop Tickets: Check your Shopper's Homepage to see the status of the assignment. Payments are process in 21-28 days (all times from when all results, receipts and pictures received). If you still have a question contact: payments@amusementadvantage.com. |
OPEN ASSIGNMENTS & POSTINGS / All Other
Questions:
Please do NOT call unless you have an urgent question regarding an
assignment you are scheduled to complete. We have prompt response times
via email and will address your question in a timely manner.
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Postings / Open Assignments: shopperinfo@amusementadvantage.com |
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General Assignment Procedure Questions: please review the extensive FAQ's. Most questions are answered there. |
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Logins or Passwords: click here. |
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Remove / Delete Profile: Login to your shopper's profile and click on the Remove Button and hit submit. |
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Other Shopper Questions: shopperinfo@amusementadvantage.com |
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Website: webmaster@amusementadvantage.com |
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General Company Questions: generalinfo@amusementadvantage.com |