Water Parks
We have implemented programs at over 35 water parks and water resorts all across the US and Canada. This includes everything from large stand-alone parks, resorts, large amusement parks that include waterpark areas to smaller regional parks and recreation district parks and pools.
Amusement Advantage is an expert at conducting mystery shopping programs at waterparks and adept at overcoming the various challenges related to evaluating these unique environments. We train our shoppers on techniques for engaging employees at pools, slides and water attractions to properly evaluate them on appropriate customer service skills while observing their ability to still adhere to proper safety protocols. We equip them with techniques for reading nametags at locations where this can be difficult. We also offer guidance as to how to deal with inclement weather.
A typical water park evaluation is approximately 10-14 pages long. Here is a list of areas covered on a typical evaluation:
| Website |
| Phone Call |
| Parking |
| Ticket Booth |
| Ticket Booth Team Member |
| Turnstiles |
| Turnstiles Team Member |
| Guest Relations |
| Guest Relations Team Member |
| Park Grounds / Maintenance |
| Grounds Team Member |
| All Day Locker Rental |
| All Day Locker Team Member |
| Locker Room Area |
| Restrooms |
| Food Service |
| Food Service Team Member |
| Food Service Cashier |
| Food |
| Food Ordered |
| Gift Shop |
| Gift Shop Cashier |
| Tube Rental |
| Tube Rental Team Member |
| Children’s Water Play Area |
| Children’s Play Area Lifeguard |
| Water Park Attractions |
| Regular Waterslide Attraction |
| Regular Waterslide Lifeguard |
| Single Rider Tube Attraction |
| Single Rider Tube Lifeguard |
| Multiple Rider Tube Attraction |
| Multiple Rider Tube Lifeguard |
| Wave Pool Attraction |
| Wave Pool Lifeguard |
| Operations |
| Management |
| Overall |
| Suggestions |
| Most Memorable |
| Outstanding Team Member |
To view a sample completed report from a water park click here.
Proud Member:
