Family Entertainment Centers

We have implemented programs at over 75 different entertainment and fun centers of all types including Children’s entertainment centers, laser tag centers and mini golf centers. We have worked with locations all across the US and Canada including locations in large and small markets. Amusement Advantage is also utilized by IAAPA’s FEC Committee as part of the selection process for the annual Top FEC’s of the World Brass Ring Awards. We are experts at creating custom evaluation forms that cover your specific center operations. We are well versed at overcoming the various challenges associated such as varying staff levels, rotating staff, seasonal attractions and inclement weather. We train our shoppers on proven techniques for engaging employees at rides and attractions to properly evaluate their customer service skills. We equip them with techniques for reading nametags at locations where this can be difficult. We also offer guidance as to how to deal with inclement weather.

A Family Entertainment Center evaluation is approximately 8-10 pages long. Here is a list of sample areas covered on a typical evaluation:

Website

Phone Call

Facility

Restrooms

Attraction Ticket Sales

Ticket Sales Team Member

Food Service Area

Food Service Team Member

Food

Food Ordered

Attraction #1

Attraction #1 Team Member

Attraction #2

Attraction #2 Team Member

Attraction #3

Attraction #3 Team Member

Attraction #4

Attraction #4 Team Member

Arcade Area

Prize Center

Prize Center Team Member

Managers / Supervisors

Team Member Appearance

Overall

Suggestions

Most Memorable

Outstanding Team Member

 

To view a sample completed report from a Family Entertainment Center click here.

Proud provider of mystery shopping services to the selection committee for: