Amusement / Theme Parks
We have implemented programs at over 75 amusement and theme parks all across the US and Canada. This includes everything from large parks that include waterpark areas to smaller kids parks and everything in between.
Amusement Advantage is an expert at conducting mystery shopping programs at amusement and theme parks and adept at overcoming the various challenges associated such as the size of the locations, the large number of employees encountered and inclement weather. We train our shoppers on proven techniques for engaging employees at rides and attractions to properly evaluate their customer service skills. We equip them with techniques for reading nametags at locations where this can be difficult. We also offer guidance as to how to deal with inclement weather.
A typical amusement park or theme park evaluation is approximately 10-14 pages long. Here is a list of sample areas covered on a typical amusement park or theme park evaluation:
| Website |
| Mobile Website |
| Phone System |
| Telephone Associate |
| Parking |
| Parking Associate |
| Ticketing Area |
| Ticketing Associate |
| Turnstiles |
| Turnstiles Associate |
| Park Grounds |
| Sweeper / Park Services Assoc |
| Restrooms |
| Restroom Attendant |
| Food Service |
| Food Service Location |
| Food Service Associate |
| Food |
| Food Ordered |
| Snack or Beverage Cart / Stand |
| Snack or Beverage Associate |
| Food / Drink |
| Food / Drink Ordered |
| Rides |
| Ride #1 |
| Ride #1 Associate |
| Ride #2 |
| Ride #2 Associate |
| Ride #3 |
| Ride #3 Associate |
| Roller Coaster |
| Roller Coaster Associate |
| Children’s Attraction |
| Children’s Attraction Associate |
| Retail Store |
| Retail Store Floor Associate |
| Retail Store Cashier |
| Games |
| Games Associate |
| Shows / Entertainment |
| Water Park Area |
| Water Park Attraction #1 |
| Water Attraction #1 Associate |
| Water Park Attraction #2 |
| Water Attraction #2 Associate |
| Operations |
| Managers / Supervisors |
| Overall |
| Suggestions |
| Most Memorable |
| Outstanding Associate |
| Competitive Comparison |
To view a sample completed report from an amusement / theme park click here.
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